At a glance
| What | When / how much |
|---|---|
| Return window (unopened, fit-for-resale) | 10 days from delivery |
| Restocking fee (opened, complete) | Up to 25% |
| Refund processing | Up to 30 days after inspection |
| Free defect pickup window | 30 days from delivery |
| Manufacturer warranty (minimum) | 6 months |
| Service fee for ignoring shipping/collection terms | 10% |
Returns
Unopened goods in their original, undamaged packaging may be returned within 10 days of delivery for a full refund less the original shipping cost. The product must be fit for resale: packaging, manuals, fittings and accessories all included.
Opened items that are still complete and resaleable carry a restocking fee of up to 25%. If components or original packaging are missing, replacement cost is deducted from the refund.
Cannot be returned once used
- Diesel pumps, hose reels and meters that have processed fuel.
- Honey suckers and water bowsers placed into service.
- Cement oxides, paver moulds and consumables that have been opened.
Pack returns securely with protective material and label clearly with your order number. Imrah Trading is not liable for damage in transit on returns — insured courier is recommended.
Orders cancelled before dispatch are refunded in full, including any delivery fee. All payments are treated as refundable deposits until the goods leave our premises.
Refunds
Approved refunds are processed within 30 days of the returned goods being received and inspected. Refunds go back to the original payment method. Bank EFT refunds may take an additional 1 – 3 business days to reflect.
Replacements & warranty
Every product carries the manufacturer’s original warranty — a minimum of 6 months from order date. JoJo tanks, Flowbin™ IBCs and brick-making machines often carry longer manufacturer warranties as published by the manufacturer.
For a faulty item, email warranty@imrahtradings.co.za with your order number, photos and a short description. Within 30 days of delivery we arrange courier collection at no cost. Outside the 30-day window, we reimburse the return courier cost on items confirmed to be defective under warranty.
Damaged on arrival
Inspect every parcel on delivery. If a parcel is visibly damaged, note it on the courier waybill before signing and email photos to warranty@imrahtradings.co.za within 24 hours. We handle the courier dispute and arrange a replacement or refund.
How to start a return
- Email warranty@imrahtradings.co.za with your order number, the item, the reason and photos where relevant.
- We reply within one business day with a Return Authorisation (RA) number and packing instructions.
- Pack and label the return with the RA number visible. Drop it with our nominated courier or your own insured courier.
- On receipt and inspection, we issue the refund or replacement within the windows above.