Privacy Policy

Imrah Trading (Enterprise Number 2011/140706/07) is committed to protecting customer, supplier and visitor privacy on imrahtradings.co.za. This policy explains how we handle personal information under the Protection of Personal Information Act, 2013 (POPIA).

By using our site, placing an order or otherwise dealing with us, you consent to the processing of your personal information as described here. This policy works alongside our Terms of Service.

Essential purposes

• Processing orders, verifying identity, arranging delivery.
• Communicating with you about your order (email, SMS, phone).
• Customer support, troubleshooting, dispute resolution.
• Fraud detection, risk management, legal compliance.
• Improving our products, services and website.

Optional (with consent or for existing customers)

• Direct marketing — product launches, trade promotions, newsletters via email or SMS.

Every marketing message includes a free unsubscribe option. Email warranty@imrahtradings.co.za to remove yourself any time.

• Imrah Trading staff and authorised contractors fulfilling your order.
• Couriers (The Courier Guy, Dawn Wing/DPD Laser and freight partners).
• Payment processors (OZOW, PayFast, Yoco) to take payment securely.
• IT, hosting and customer-service providers under confidentiality.
• Brand owners or manufacturers under NDA for after-sales / warranty handling.
• Law enforcement and regulators where legally required.
• Affiliates in a merger, acquisition or restructuring.

We do not sell your personal information.

We apply technical and organisational measures to guard against loss, misuse, unauthorised access, alteration or disclosure. Where our tech providers are based outside South Africa, your information may be processed offshore under equivalent safeguards. We retain personal information only as long as needed for the purposes above, or as required by law (typically up to seven years for tax records).

Account passwords must be at least 8 characters. Use a strong, unique password and notify us immediately if you suspect misuse.

• Confirm what information we hold about you (free).
• Request a copy of your records (a prescribed fee may apply).
• Update or correct information that is wrong.
• Request deletion where no legal retention rule applies.
• Withdraw consent for direct marketing at any time.

We respond to access requests within 21 days. Identity verification may be required. Some refusals are permitted under PAIA; some records must be retained for legal periods.

Our site uses cookies and similar technologies to remember your cart, keep you signed in, measure traffic and deliver relevant content. Disabling cookies via your browser may affect functionality such as the shopping cart.

We may update this policy from time to time. The current version is always on this page with the “Last updated” date above. Continued use after changes are posted means you accept the updated policy.