Frequently Asked Questions

No — checkout works fully as a guest. We email the confirmation and tracking to whichever address you provide, which is enough to follow your order through.

No. You can order a single hose fitting or an entire bakkie sakkie unit. Trade pricing applies on bulk orders — get in touch for a quote.

Cancel any time before dispatch and we refund in full, including any delivery fee. Once dispatched, our Returns & Refund Policy applies — 10-day return window for unopened goods, up to 25% restocking on opened items.

Yes. Established contractors, farms and resellers can apply for a 30-day trade account. Email Sales@imrahtrading.co.za with your company name, registration number, VAT number and your typical monthly spend.

Standard shipping lands in 2 – 4 business days within South Africa (R450). Express shipping in 1 – 2 business days (R650). Free standard shipping on orders over R10,000. Order handling adds 1 – 2 business days before transit.

The Courier Guy and Dawn Wing (DPD Laser) for parcel-sized items. You receive a tracking number by email and SMS the moment your order is dispatched.

Bulky items — 1000 L Flowbin™ tanks, JoJo tanks 5000 L and above, brick-making machines, bakkie sakkie units, diesel bowser trailers — exceed courier limits. These are collection-only from our Reitz or Durban premises, or we will quote you a per-load freight rate.

Yes. Head Office: 1777 Mhlabane Street, Reitz, 9810. Branch: 166 Bluff Road, Mobeni East, Durban, 4059. Open Mon – Fri, 08:00 to 17:00.

Yes. We export to Zimbabwe, Zambia, Namibia, Mozambique, Botswana, Lesotho, Swaziland, DRC, Chad, Ghana, Nigeria, Tanzania and Angola. Cross-border lead time is typically 5 – 14 business days.

Yes. Every price on the site is in South African Rand (ZAR) and includes VAT at the prevailing rate.

Where applicable, yes — our 210 L steel drums are UN-approved, our HDPE plastic blowpacks are SABS-approved. Specs are listed on each product page.

Every product carries the manufacturer's original warranty — a minimum of 6 months from order date. JoJo tanks, Flowbin™ IBCs and brick-making machines often carry longer warranties as published by the manufacturer.

Note any visible damage on the courier waybill before signing, then email photos to warranty@imrahtrading.co.za within 24 hours. We handle the courier dispute and arrange a replacement or refund.

OZOW (instant EFT), PayFast (Visa / Mastercard, SnapScan), Yoco card payments, and direct bank EFT. Banking details for direct EFT are sent on the order confirmation.

Yes. All transactions are PCI-DSS compliant and 3-D Secure verified where your bank requires it. Imrah Trading does not store full card numbers on its servers.

EFT-paid orders ship the moment funds reflect — usually within 1 – 2 business days of payment.